SneakClean™

At Heartsy, we offer FREE worldwide shipping and aim to dispatch your order within 1–3 business days. During peak periods or holidays, processing may take up to 5 days.

• Estimated Delivery Times:
• 🇺🇸 USA: 5–10 business days
• 🇬🇧 UK: 7–11 business days
• 🇪🇺 Europe: 7–10 business days
• 🇨🇦 Canada: 7–13 business days
• 🇦🇺 Australia: 7–11 business days
• 🌍 Rest of World: 14–17 business days
• 📮 Tracking: You’ll receive a tracking number once your order is shipped so you can follow it every step of the way.
• 🛑 Important: Double-check your shipping details before placing the order. If corrections are needed, contact us within 24 hours.
• ❗ Delays may occur due to customs, courier issues, or high demand.
• 📦 Lost or Stolen Package?
• Please contact the courier directly, as most offer a claims process. We’ll also do our best to assist from our side.
• Note: While Heartsy is not liable for lost or stolen packages, we’re here to help however we can.
• 📧 Questions or issues? Reach out to us at support@heartsy.store – we’re here to help!

✅ Compatible with:

• Casual sneakers
• Running shoes
• Formal footwear

✅ How to use:

1. Loosen the tongue and laces
2. Place shoes inside the bag
3. Zip it closed — and you’re ready to wash!

✅ Size Compatibility:

• Fits up to EU Size 45
• Bag dimensions: 18 × 43 cm

1. Place your shoes inside the SneakClean™ bag
2. Zip it closed to keep everything secure
3. Toss it in the washing machine — no extra prep needed
4. Let the 1,000+ soft fibers gently scrub away dirt while the protective mesh prevents damage or fraying
5. Air dry for fresh, clean kicks that look like new

💬 Heartsy Return & Refund Policy: At Heartsy, your satisfaction matters. If something isn’t quite right, we’re here to help.

🛡️ 30-Day Risk-Free Return :Try it out, worry-free. If you’re not satisfied, you can return your item within 30 days of delivery for a full refund (excluding return shipping). Items must be unused, in original condition, and with packaging intact. Any signs of wear, damage, or tampering may affect eligibility.

📩 How to Start a Return

Send an email to support@heartsy.store with:

• Your Order ID
• Photos showing the product condition
• A brief reason for return
  

🚚 Shipping Costs

Return shipping is the customer’s responsibility. Once approved and the item is received in acceptable condition, we’ll issue a full refund of the product price.

📦 Damaged or Incorrect Orders?

Let us know within 72 hours of delivery by emailing us with clear photos, and we’ll do our best to make it right.